An E-Ticket will be provided to you on your Email ID after your Booking. You are required to carry a copy of the E-Ticket at the entrance to gain an entry.
Passport is mandatory to carry during this trip.
Comfortable casual clothing is recommended for this pursuit. Be sure to avoid high heels and instead wear comfy shoes or boots.
Reach at least 5 to 10 minutes before the scheduled pick-up time, as any kind of delay may sometimes lead to the cancellation of the entire flight.
You are not allowed to carry bags and large backpacks aboard the basket. Such stuffs should be left in the vehicle itself.
Either Passport copy / Emirates Id / UAE Driving License (without any valid ID passengers are not allowed to fly) are mandatory documents.
Passengers are not allowed to carry Gun, Lighter, Professional zoom camera, Luggage Bag, Alcohol and Knife.
The Pick up will be arranged from your Dubai Hotel / Residence only and not from the Airport.
Sharing transfers is available from Deira, Bur Dubai, Sheikh Zayed upto Marina.
The pick up / drop off timing on Sharing transfers can be modified as per the trip schedule by 30 to 60 minutes, depending on traffic conditions and your location.
- Pregnant ladies
- Kids below 6 years of age
- Any person who has undergone a major surgery recently
- Any person who injured or fractured his / her arm or leg recently
- Any guest with severe backache or neck pain or injury
- Hotel Pick up
- Complementary drive to the Hajjar Mountains
- Soft drinks and refreshments provided
- Scenic photographic opportunity
- One hour flight in the hot air balloon
- Hotel Drop off
Terms and Conditions
- We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience.
- Unused inclusion in a tour package is non-refundable.
- Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.
- Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.
- The arrangement of seating will depend on its availability and will be done by our driver or tour guides.
- Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.
- Coupon Codes can be redeemed only through online booking process.
- We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.
- In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.
- Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.
- All Cancellations made 24 hours prior to the Tour departure time NO charges will be applicable.
- If Cancellation made within 24 hours to your Tour departure time 100% charges will be applicable.
- If eligible for Refund your Amount will be returned back to your Account within 7 working days.
User Reviews & Comments
Hot air are fantastic. Professional and friendly staff, easy booking service, hotel pick up.
November 12, 2022